Last Updated: March 3, 2026

At Hamlet Tours & Travels (“Hamlet”, “we”, “us”, or “our”), we understand that travel plans may change. This Refund & Cancellation Policy explains the terms applicable to cancellations, modifications, and refunds for bookings made through https://onlineticketnepal.com/.

By making a booking with us, you agree to the terms outlined below.

1. General Policy

Hamlet Tours & Travels acts solely as an intermediary between customers and airlines, hotels, tour operators, and other travel service providers.

All cancellations, changes, and refunds are governed by the rules and policies of the respective airline or service provider.

2. Flight Ticket Cancellations

a. Airline Policy Applies

• Cancellation and refund eligibility depend entirely on the fare rules of the airline.
• Some tickets may be non-refundable.
• Some tickets may allow partial refunds with penalties.

b. Cancellation Requests

• All cancellation requests must be submitted through our official communication channels.
• Cancellation is considered effective only after confirmation from the airline.

c. Airline Penalties

Airlines may apply:

• Cancellation penalties
• No-show penalties
• Reissue or modification charges

These charges are determined solely by the airline.

3. Service Charges

In addition to airline penalties:

• Hamlet Tours & Travels may charge a service or administrative fee for processing cancellations or modifications.
• Service fees are generally non-refundable unless otherwise specified.

4. Refund Processing

a. Refund Approval

Refunds are processed only after approval from the airline or service provider.

b. Refund Timeline

• Refund processing time depends on the airline or payment provider.
• It may take several weeks depending on the provider’s policies.

Hamlet Tours & Travels is not responsible for delays caused by airlines, banks, or payment gateways.

c. Refund Method

Approved refunds will be credited to the original payment method used during booking unless otherwise agreed in writing.

5. No-Show Policy

If a passenger fails to check in or board the flight:

• The ticket may be treated as a “no-show.”
• No-show penalties may apply.
• Certain tickets may become completely non-refundable.

Airline rules will apply in such cases.

6. Modifications & Date Changes

Changes to travel dates, names, or routes are subject to:

• Airline fare rules
• Seat availability
• Applicable reissue fees
• Fare differences

Additional costs must be paid by the customer at the time of modification.

7. Tour Packages & Hotel Bookings

For tour packages or hotel reservations:

• Cancellation terms depend on the respective hotel or tour operator.
• Some bookings may be non-refundable.
• Peak season or promotional bookings may have stricter cancellation rules.

Specific cancellation terms will be provided at the time of booking.

8. Special or Promotional Fares

Tickets purchased under promotional, discounted, or special offers may:

• Be non-refundable
• Not allow date changes
• Have higher cancellation penalties

Customers are advised to carefully review fare conditions before booking.

9. Force Majeure

Hamlet Tours & Travels shall not be liable for cancellations, losses, or delays caused by:

• Natural disasters
• Weather conditions
• Government restrictions
• Political unrest
• Pandemics
• Any events beyond our reasonable control

Refunds in such cases will be subject strictly to the airline or service provider’s policy.

10. Customer Responsibility

Customers are responsible for:

• Reviewing fare rules before confirming bookings
• Ensuring travel documents are valid
• Providing accurate booking details

Refunds will not be granted for issues arising from incorrect information provided by the customer.

11. Contact for Cancellation Requests

All cancellation or refund requests must be submitted through our official website:

Hamlet Tours & Travels
Website: https://onlineticketnepal.com/